Your website might be attracting a lot of customers on a daily basis.
But how would you evaluate and segregate them to provide them with better experiences in nearby future?
This is where Real user monitoring comes into the picture.
Real user monitoring is also called real user metrics, end-user experience monitoring, or simply RUM.
This is used to understand your customers' transactions on your website, applications, or any cloud-based application.
It serves the owners with the data about their users and their actions on the virtual platform, say cloud applications being used or website.
To understand your customers better, the data collected from this technique is used and put into actionable insights.
It assists business owners in providing a better user experience.
Organizations usually use these techniques to understand their customers and their behavioral changes.
Real user monitoring is thus a form of passive web monitoring as it is dependent on certain services evaluating the system in the background.
One of the easy examples of Real user monitoring is Google analytics.
RUM tools are not limited to a specific set of organizations. It can be used by almost any type of organization for the benefits they provide. However, before opting for the RUM tool, users need to follow the below-mentioned points.
- Does the solution need any integration or it can be used on its own?
- Will it be easy to use?
- Does it provide reports?
- Does it support real-time reporting’s?
Also Read: 10 Docker Monitoring Tools: You should know about
Real -User monitoring by Raygun assists users in receiving accurate results about user sessions, behavioral changes.
It assists users in the identification of issues and evaluation of trends in application performance.
Key Features:
- It assists users in understanding the root cause of the poor performance of your applications.
- Users can use the sorting function in order to sort data on the basis of location, browser usage etc.
- Users can fetch information about how an application performed for a particular session.
Pricing plans for Raygun are discussed below:
• Application Performance Monitoring
Users are charged $8 per 10,000 traces per month if billed annually or $12 monthly.
• Real User Monitoring
Users are charged $8 per 10,000 traces per month if billed annually or $12 monthly.
• Error Monitoring and Crash Reporting
Users are charged $4 per 10,000 traces per month if billed annually or $6 monthly.
MPulse Real user monitoring by Akamai is another real user monitoring tool.
It assists users in monitoring, finding, and fixing websites as well as application performances.
It provides insights into the collected data and stores the data for 13 months.
Key Features:
- Provides real-time alerting on finding any anomalous behavior.
- Understand the end user journey by receiving updates related to when your page is ready and when customer makes a first contact.
- Assists users in evaluating web traffic by integrating with bot managers.
Price:
Need to contact sales team for pricing details.
Real user monitoring by Dynatrace is backed by AI, full stack and automation to provide detailed insights into the digital experience of end user.
It provides real-time data related to customer’s digital journeys.
Key Features:
- Receive complete information of the events from the front end to the backend.
- Eliminates user experience blind spots for providing an accurate and relevant measurement of customer’s experience.
- Dynatrace will assist users by showing them all user sessions and click paths.
Price:
Need to contact sales team for pricing details.
Real user monitoring by Uptrends assists users in receiving information about user’s digital experience by providing them real-time data.
It will also show users the load times per browser, device type, and operating system being used.
Key Features:
- Receive updates about website performance based on locations.
- Receive updates about load time improvements for a particular corner.
- Users will be able to receive a full overview of page views and compare it with performance to understand problems.
Price:
Pricing details of uptrends real user monitoring are explained as under:
• Starters
Users need to pay $15.47 per month for ten uptime monitors after the trial of 30 days.
Under this plan, benefits received by users are one operator, pre-selected checkpoints, uptime monitoring, real User Monitoring, internal server monitoring, and more.
• Business
Users are charged $21.59 per month under this plan.
Under this plan, users' benefits are unlimited operators, 226 checkpoints, concurrent checks, monitor in four browsers, and all features from the starter plan.
• Enterprise
Users are charged $51.58 per month under this plan.
Under this plan, benefits received by users are SSO (SAML 2.0), sub-accounts, time zones per operator, and all features from business plans.
End-user experience monitoring by Catchpoint provides complete visibility to the business owner about the user’s experience by presenting full details about the blind spots.
Key Features:
- Receive synthetic as well as real user management on a single platform.
- Evaluate performance on algorithm powered dashboards.
- Improve end user experience by viewing request level details for pages that have been visited by real users.
Price:
Need to contact sales team for pricing plans.
Pingdom by SolarWinds assists users in gaining insights into the performance of the website.
It provides both synthetic and actual user monitoring data to enhance visibility and improve troubleshooting.
Key Features:
- Monitor your website from more than 100 plus locations.
- Know when and why a website is slow through page speed analysis.
- Know more about your visitor through geo locations, devices used and browsers used.
Price:
Pricing details of Pingdom are discussed below:
• Synthetic Monitoring
Prices for the same starts at $10 per month with 10 uptime checks, one advanced check and fifty SMS.
• Real User Monitoring
Prices for the same starts at $10 per month.
• Enterprise
For enterprise pricings user needs to contact sales team for the same.
Atatus helps users understand every business transaction and provides users with insights about each layer of the software stack to understand the customer experience better.
Real user monitoring by atatus will provide deeper insights into front-end performance issues that might affect website performance or page load speed.
Key Features:
- Understand where and why your application is slowing down and gain insights about the same.
- Receive statistics about sessions by session traces.
- Receiving information about how and where the application crash happened.
Price:
Pricing details of Atatus have been discussed as under:
• APM Plans
Users need to pay $49 per month if billed annually and $69 per month if billed monthly.
• Browser Plans
Users need to pay $49 per month for 250,000 views per month if billed annually and $59 per month for 250,000 views per month if billed monthly.
• Infrastructure Plans
Users need to pay $7 per month for 1host per month if billed annually and $10 per month for 1host per month if billed monthly.
Sematext helps business owners improve the end-user experience by fetching data from real user’s session and analyzing it.
Key Features
- Receive information about the slow loading pages and receive information as to why are they slowing down.
- With Sematext cloud, users can analyze better with the help of logs, metrics as well as real user monitoring.
- Assists users in evaluating their apdex score.
Price:
Pricing details of Sematext are discussed as under:
• Logs
Users are charged $50 per month.
• Monitoring
Users are charged $0.007 per hour.
• Experience
Users are charged $9 per month.
• Synthetics
Users are charged $2 per monitor.
Performance real user monitoring by Rapidspike assists users in tracking real user experience from multiple factors.
These factors include geographical locations, devices used, browser used etc.
It assists users in identifying issues in real-time.
Key Features:
- Assists users in finding the issues as users receive alerts on the slowdown of page.
- Receive alerts through email, slack, SMS, voice call and more.
- With webpage test check load times, detect issues and analyze speed.
Price:
Need to contact sales team for pricing details.
Speedcurve assists business owners in understanding real customers by two monitoring methods.
Speed curve LUX provides information about the real user experience on your site. It also includes information related to bounce rate, conversion rate, and session length.
Speed curve Synthetic helps users understand how fast your page’s render on multiple browsers and devices at different locations.
Key Features:
- Build better synthetic tests by combining Speedcurve Synthetic and RUM together.
- Provides color-coded performance rules that a user needs to complete to debug web performance issues at the page level.
- Users can continuously test their codes with Speedcurve deploy API. Users with this can track pixel changes in their UX.
Price:
Pricing details of Speedcurve have been discussed as under:
• Small
Users are charged $1,368 per year and $114 per month and receive benefits like 500K LUX page views/month,5K synthetic checks/month, unlimited teams & users and webpage Test Scripting.
• Medium
Users are charged $10,080 per year and $840 per month and receive benefits like 5M LUX page views/month, 25K Synthetic checks/month, unlimited Teams & Users, web page test scripting, high priority support and synthetic high priority testing.
• Large
Users are charged $20,160 per year and $1,680 per month and receive benefits like 10M LUX pageviews/month, 50K synthetic checks/month, unlimited teams & users, web page test scripting, high priority support, synthetic high priority testing, private web page test agents, single sign on (SSO).
Conclusion
Real user monitoring tools assist users by providing them information related to an application or website's performance. Issues like slow loading of pages etc., can be a big problem at an enterprise level. Above mentioned tools will assist you in ensuring a better user experience.
